Technology Support

it support


Your IT support package includes:

  • A cloud-based portal for up-to-date resource documentation.
  • Software system set-up.
  • Training on all software systems for running the business.
  • Hosted email provision and set-up.
  • Video conferencing set-up with your franchise support manager.
  • And more...


To provide real-time information, we use the latest technology solutions. As a franchise partner, you are fully trained and supported in learning all our systems.


Documentation & Storage

All documentation is carefully managed allowing for real-time collaboration and document sharing. All documents have tiered access for franchise partners, care managers, and office staff.

All resource content is kept up-to-date and is version controlled.

We monitor your documents for compliance issues and help to keep you in line with CQC requirements.

Our document solution also enables video conferencing and weekly video meetings with your franchise support  manager.


Digital Staff Management

We use this care rostering system to make the production of rotas and the management of care staff as efficient as possible.

  • A rota is sent directly to a carers mobile phone.
  • Rota updates can be communicated easily.
  • Carer mileage can be calculated.
  • Manages payroll and wage sheets.


Cloud-based Care Planning

The system at the heart of our care delivery, it manages both care plans and notes for client and carers in real time:

  • Carers can view care plans and medication records.
  • Enables the safe and consistent delivery of care.
  • Care notes can be added to the system at the client’s home.
  • Minimises risk through the monitoring of care delivery by the office.
  • Client’s family members can access notes anywhere in the world.


Processes unique to Radfield

We have created our own bespoke forms and processes that work with the PASSsystem. These cover client reviews and care worker management, and also allow for spot checks on carers to ensure client safety and quality of care, to assist in controlling risk in the business.

As a Radfield franchise partner, you have exclusive access to these forms.


Software discount

We have negotiated exclusive discounts on our chosen software systems that our franchise partners benefit from.



We host and set up your email addresses and we offer technical support for any website and email issues.



The website is part of your marketing support package.



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