Kiain McKean - Herefordshire & South Shropshire

Dr. Hannah MacKechnie Read 2723 times

What is your background?

I have worked in the care sector for the past 26 years. I started my career in care at the age of 16 when I had a part time job as a  domiciliary carer that I fitted around my college course in health and social care.

Over the years I have worked in many different care settings and have supported a variety of different client groups and have completed  qualifications in care management.

What has inspired you to start a home care business?

For many years I have thought about having my own care  agency. After my grandmother's passing, this became more important to me and was something that I wanted to do in her honour and to ensure that other families did not have to experience the issues we did as a family - my grandmother received poor quality care in her own home.

I wanted to have my own business to deliver a high quality care service to those living in their own homes and to treat my clients in the way in which we have hoped for our grandmother. It is my belief and my passion that we should  treat and look after those we care for in the same way that we wish to be looked after ourselves.

Kiain and his grandmother 

What were the key decisions you had to make?

I hd come to the conclusion that I had reached the point in my life where I didn't feel I could work for someone else and didn't feel that I wanted to be managed any more. I have always given 110% to my work and I feel that it is now time for me and my family to benefit from this.

Why the franchising route?

I did a lot of research into new businesses and their success rates, most new businesses fail within the first 12 months, however those setting up a  business that is part of a franchise have a much greater success rate. With this in mind I then started to explore and look into franchise opportunities.

Why did you choose Radfield Home Care?

After meeting Trudie and Hannah at the Franchise Exhibition at the NEC and talking to them both about Radfield and hearing about the company's core values - I started to become rather excited at the prospect.

RAdfield Home Care's core values mean a lot to me and are something that I am very passionate about - We are family, We are proud to care and We are on your side. To me these values are so important in making people feel valued, not only to our staff and the clients we support but also for me as a franchise partner. I felt straight away that Radfield Home Care was the right franchise for me.

What has your franchise journey been like so far?

I have been delighted with the support that I have received from the franchise team and the training has been excellent and thoroughly enjoyable. I have been busy marketing my care services in Ledbury, Herefordshire and surrounding areas and recruiting my care team. 

What does the future hold for your business?

I will be working closely with the franchise team to support me as I develop and grow my business and review my business plan regularly to decide when the time is right to expand my care services into different parts of my territory. I am driven to build a home care business that is an integral part of my local community that people can truly depend on.